Last Updated: October 28, 2026
1. Introduction
Welcome to ZUREVA. These Terms of Service govern your access to and use of our website, online store, and related services.
The website is operated by ZUREVA LLC, a company based in Chicago, Illinois, United States. Throughout these terms, the words “we,” “us,” and “our” refer to ZUREVA LLC. The words “you” and “your” refer to any person visiting our website, purchasing products, or using our services.
By accessing our website or placing an order, you agree to these Terms of Service and any applicable policies referenced herein. If you do not agree with these terms, please discontinue use of our website.
2. Eligibility and Website Use
You must be legally capable of entering into a binding agreement under applicable law to make purchases through our website.
You agree to use our website only for lawful purposes. You must not:
- Violate any applicable law or regulation.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with website functionality or security.
- Submit false, misleading, or fraudulent information.
- Use our website to infringe the rights of others.
We reserve the right to restrict access to our services when reasonably necessary to protect our business, customers, or website, subject to applicable law.
3. Products and Descriptions
ZUREVA offers beauty, cosmetics, skincare, haircare, personal care products, and beauty accessories.
We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate. However, colors and product appearance may vary depending on your screen, device, lighting, or manufacturer packaging updates.
Product availability may change without notice. We do not guarantee that every product displayed on our website will always be available.
Customers should review product descriptions, ingredients, usage instructions, and relevant warnings before purchasing or using a product. Product information does not replace professional medical advice.
4. Prices and Payments
All product prices and applicable charges will be displayed during the purchasing process. The currency used for a transaction will be identified on the website or during checkout.
Prices, promotions, and product availability may change without prior notice. Changes will not affect an order already accepted, except where correction or other action is permitted or required by applicable law.
Payment must be completed through the payment methods offered at checkout. Orders may be subject to payment authorization and verification.
We do not intentionally store complete payment card details or security codes on our own systems. Payment transactions are processed through the relevant payment provider under its applicable terms and privacy practices.
5. Orders and Acceptance
Submitting an order constitutes an offer to purchase the selected products.
An automated order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted or shipped.
We reserve the right to cancel or decline an order where legally permitted, including in cases involving suspected fraud, incorrect pricing, unavailable inventory, payment authorization failure, or inaccurate order information.
If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.
6. Shipping and Delivery
Our estimated delivery timeframe is 5–8 business days after an order has been processed and shipped, subject to the applicable shipping service and destination.
Delivery estimates are not guarantees. Delays may occur because of carrier operations, weather, holidays, customs procedures, or other circumstances outside our reasonable control.
Shipping fees, available delivery options, and any applicable conditions will be displayed during checkout.
For further information, please review our Shipping Policy.
7. Returns and Refunds
Returns, exchanges, order cancellations, and refunds are governed by our Return & Refund Policy.
Certain beauty and personal care products may be ineligible for change-of-mind returns because of hygiene or safety considerations, where permitted by law. These restrictions do not remove any consumer rights that cannot legally be excluded.
Please review our Return & Refund Policy before placing an order.
8. Beauty Product Safety and Use
Customers are responsible for reviewing product labels, ingredient information, directions, and warnings before use.
Discontinue use if a product causes an adverse reaction and seek appropriate professional advice when necessary.
Unless expressly stated and supported by appropriate evidence, our products are not represented as treatments or cures for medical conditions. Individual results may vary.
Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
9. Wholesale Purchases
ZUREVA may offer wholesale purchasing opportunities to eligible business customers, including retailers, salons, resellers, and other approved buyers.
Wholesale access may require an application, business information, verification, and approval.
Wholesale prices, minimum order quantities, payment arrangements, shipping conditions, and other purchasing requirements will be communicated through the relevant wholesale account, product listing, quotation, or written agreement.
Wholesale customers must provide accurate business information and comply with applicable laws and resale requirements.
We may suspend or revoke wholesale access for material violations of applicable terms, subject to applicable law and any contractual obligations.
10. Intellectual Property
All original website content, including text, graphics, logos, design elements, and other materials owned by ZUREVA LLC, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially exploit our protected content without prior written permission, except as permitted by law.
Third-party product names, trademarks, logos, and images remain the property of their respective owners.
11. Third-Party Services and Links
Our website may use third-party services, including payment processors, shipping providers, analytics tools, and other integrations.
Third-party services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by applicable law.
The availability of a third-party link does not necessarily imply endorsement by ZUREVA LLC.
12. Limitation of Liability
To the extent permitted by applicable law, ZUREVA LLC will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.
Our liability, where it may legally be limited, will be determined in accordance with applicable law and the circumstances of the relevant claim.
13. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or your material violation of these terms.
This section does not apply where responsibility cannot legally be imposed on you.
14. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using our website, you acknowledge that you should review the Privacy Policy to understand how your information is handled.
15. Changes to These Terms
We may update these Terms of Service to reflect changes in our business, website functionality, legal requirements, or services.
The latest version will be published on this page with its updated revision date. Changes will apply as permitted by applicable law.
16. Governing Law
These terms are intended to be governed by the laws applicable in the State of Illinois, United States, without disregarding any mandatory consumer protection rules that may apply to your purchase or location.
Any dispute will be handled by a court or other appropriate forum with jurisdiction under applicable law.
17. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.
18. Contact Information
If you have questions about these Terms of Service, please contact us using the information below.
ZUREVA LLC
5353 W Crystal St, Apt 2
Chicago, IL 60651
United States
Email: sales@zureva.co
Phone: +1 334-722-7868
Thank you for choosing ZUREVA for your beauty and personal care needs.