Last Updated: October 28, 2026
At ZUREVA LLC, we aim to provide a smooth and reliable shipping experience for every customer. This policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, and other operational factors.
Customers will receive an order confirmation email after placing an order.
2. Shipping and Delivery Time
Our estimated delivery timeframe is 5–8 business days after an order has been processed and shipped, depending on the destination and shipping service.
Delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, carrier operations, holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping fees, if applicable, will be displayed during checkout before the customer completes the purchase. Any shipping promotions or free-shipping offers will be communicated clearly on our website.
4. Order Tracking
When tracking information is available, customers will receive a shipping confirmation email containing the tracking details. Tracking updates may take some time to appear after the carrier receives the package.
5. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will assist you in reviewing the shipment status and determining the appropriate next steps.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us with your order number and relevant photographs so we can review the issue and help resolve it in accordance with our return and refund policy.
8. Contact Information
For shipping questions or assistance with an order, please contact us:
ZUREVA LLC
5353 W Crystal St, Apt 2
Chicago, IL 60651, United States
Email: sales@zureva.co
Phone: +1 334-722-7868
Thank you for shopping with ZUREVA. We appreciate your trust in our beauty and personal care products.