Last Updated: October 28, 2026
At ZUREVA LLC, customer satisfaction is important to us. We want you to feel confident shopping for beauty, cosmetics, skincare, haircare, and personal care products through our online store. This policy explains our procedures for returns, refunds, damaged items, and order cancellations.
1. Return Eligibility
Customers may request a return within 30 days of delivery, provided the item meets our return eligibility requirements.
To be eligible for a return:
- The product must be unused and unopened.
- The product must be in its original packaging.
- All original accessories, components, and included items must be returned.
- Proof of purchase or a valid order number must be provided.
Certain products may be ineligible for return due to hygiene, safety, or applicable legal requirements. Any such restrictions will be communicated clearly before purchase.
2. Beauty and Personal Care Products
For health, hygiene, and customer safety reasons, opened or used cosmetics, skincare, haircare, and personal care products generally cannot be returned unless they are defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.
Please review product descriptions and available product information carefully before placing your order.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, where applicable
We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.
4. How to Request a Return
To request a return:
- Email sales@zureva.co with the subject line “Return Request.”
- Include your order number, the product name, and the reason for the return.
- Wait for our customer support team to provide return instructions and authorization, where required.
- Package the approved item securely and follow the instructions provided.
Please do not send products to our business address without receiving return instructions first.
5. Refunds
Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account depends on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return results from our error or a refund of those charges is required by applicable law.
6. Return Shipping Costs
For returns due to a change of mind or an incorrect purchase decision, customers may be responsible for return shipping costs, where permitted by applicable law.
If an item is damaged, defective, incorrect, or the return is due to an error on our part, we will review the circumstances and provide appropriate instructions regarding return shipping costs.
7. Exchanges
If you wish to exchange an eligible item, please contact our support team.
Exchanges are subject to product availability. If an exchange is unavailable, we may offer an appropriate alternative or refund in accordance with this policy and applicable law.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at sales@zureva.co.
Orders that have not entered processing or shipping may be eligible for cancellation. Once an order has been shipped, cancellation may no longer be possible, and the standard return procedure may apply.
9. Non-Returnable Items
Where permitted by law, the following items may be excluded from standard change-of-mind returns:
- Opened or used beauty and personal care products
- Products sealed for hygiene reasons that have been opened after delivery
- Gift cards and digital products, where applicable
- Items clearly identified as non-returnable before purchase
These exclusions do not limit any rights customers may have under applicable consumer protection laws.
10. Wholesale Orders
Wholesale orders may be subject to separate return, cancellation, and refund terms agreed upon at the time of purchase.
Please contact our wholesale support team before returning wholesale merchandise. Nothing in these terms excludes remedies that cannot legally be excluded.
11. Contact Us
For questions about returns, refunds, exchanges, or cancellations, please contact:
ZUREVA LLC
5353 W Crystal St, Apt 2
Chicago, IL 60651, United States
Email: sales@zureva.co
Phone: +1 334-722-7868
We appreciate your business and will make reasonable efforts to address return and refund requests fairly and promptly.
Thank you for shopping with ZUREVA.