Last Updated: October 28, 2026
1. Introduction
ZUREVA LLC (“ZUREVA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our products, create an account, apply for wholesale access, or contact our customer support team.
By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.
2. Business Information
Company Name: ZUREVA LLC
Business Address: 5353 W Crystal St, Apt 2, Chicago, IL 60651, United States
Email: sales@zureva.co
Phone: +1 334-722-7868
For questions about privacy or the handling of your personal information, please contact us using the details above.
3. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
A. Personal and Contact Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account login information
B. Order and Transaction Information
When you purchase products, we may collect:
- Products purchased
- Order numbers and order history
- Purchase amounts and currency
- Shipping and delivery details
- Refund and return information
- Payment status and transaction references
Payments are processed through the payment providers available at checkout. We do not intentionally store complete payment card numbers or card security codes on our own systems.
C. Wholesale Business Information
If you apply for wholesale purchasing, we may collect:
- Business name and contact details
- Business address and website
- Business type
- Resale documentation, where applicable
- Estimated purchasing volume
- Products of interest
- Information necessary to review your application
We use this information to assess applications, administer approved wholesale accounts, and manage business orders.
D. Technical and Usage Information
When you visit our website, certain information may be collected automatically, depending on the technologies and services enabled. This may include:
- IP address
- Browser type and device information
- Operating system
- Pages visited and interactions
- Referring website
- Approximate location derived from IP address
- Cookies and similar identifiers
4. How We Use Your Information
We may use personal information for the following purposes:
- Processing and fulfilling orders
- Accepting and verifying payments
- Arranging shipping and delivery
- Managing customer accounts
- Processing returns, refunds, and exchanges
- Reviewing wholesale applications
- Responding to questions and support requests
- Sending order confirmations and important service updates
- Detecting fraud and protecting our website
- Maintaining website functionality and security
- Improving products, services, and customer experience
- Meeting applicable legal, tax, accounting, and regulatory obligations
- Sending marketing communications where permitted by law and, where required, with your consent
We do not use personal information for purposes incompatible with this policy without providing any notice or obtaining consent required by applicable law.
5. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, and similar technologies to support essential website functions and, where configured, analyze usage or deliver relevant advertising.
These technologies may help us:
- Keep products in your shopping cart
- Maintain account sessions
- Remember selected preferences
- Understand website performance
- Measure marketing effectiveness
- Improve website functionality
You can manage cookies through your browser settings. Where legally required, we will provide appropriate consent controls for non-essential cookies or similar technologies.
Disabling certain cookies may affect some website features.
6. How We Share Information
We may share personal information with trusted service providers when reasonably necessary to operate our business, including:
- Payment processors: To process transactions and refunds.
- Shipping and delivery providers: To deliver orders and provide tracking.
- E-commerce and hosting providers: To operate and maintain our website.
- Email and customer support providers: To send transactional messages and respond to inquiries.
- Analytics and advertising providers: To measure website performance and marketing effectiveness, where enabled.
- Professional advisers: Such as legal, accounting, or compliance professionals when necessary.
- Government authorities or other parties: When disclosure is required by law, necessary to protect legal rights, or otherwise permitted by applicable law.
We do not sell your personal information for money. Any sharing or disclosure of personal information for advertising or analytics purposes will be handled in accordance with applicable privacy laws and your available privacy choices.
7. Marketing Communications
If you subscribe to our newsletter or otherwise consent to marketing communications where required, we may send information about new products, collections, promotions, and company updates.
You can unsubscribe using the link in a marketing email or by contacting us at sales@zureva.co.
Even if you opt out of marketing, we may continue sending essential transactional messages concerning your orders, accounts, or customer service requests.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, dispute resolution, and fraud prevention.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
When personal information is no longer needed, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
Please use a strong, unique password for your account and contact us if you believe your account or personal information has been compromised.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request a copy of certain information in a portable format.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of certain targeted advertising or other data-sharing activities where applicable.
- Appeal certain privacy-related decisions, where required by law.
To exercise an applicable right, email sales@zureva.co with the subject line “Privacy Request.”
We may need to verify your identity before fulfilling a request. We will respond within the time required by applicable law. Some information may need to be retained to meet legal obligations or establish, exercise, or defend legal claims.
11. Children's Privacy
Our website is intended for people who can legally make purchases under applicable law. We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter and take appropriate action.
12. International Visitors
Our website may be accessed by customers in different countries. Your information may be processed or stored in the United States or other countries where our service providers operate.
Where applicable law requires safeguards for international transfers of personal information, we will take appropriate steps to comply with those requirements.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or integrate third-party services, such as payment gateways and social media tools.
Those third parties may have their own privacy policies and practices. We encourage you to review their policies before providing personal information directly to them.
We are not responsible for the privacy practices of independent third-party websites, subject to applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or legal obligations.
Any revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
15. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact us at:
ZUREVA LLC
5353 W Crystal St, Apt 2
Chicago, IL 60651
United States
Email: sales@zureva.co
Phone: +1 334-722-7868
We will review privacy inquiries and respond in accordance with applicable law.
Thank you for trusting ZUREVA with your beauty and personal care shopping experience.